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Job Summary:

The Front Office & Administrative Associate is responsible for managing the reception area, handling guest check-ins and check-outs, providing customer service, and performing various administrative tasks. This role requires excellent communication skills, organizational abilities, and a friendly demeanor.

Key Responsibilities:

• Guest Services: Greet guests upon arrival, assist with check-in and check-out processes, and provide information about hotel services, facilities, and local attractions.
• Communication: Handle incoming calls, manage correspondence, and ensure clear and effective communication between guests, staff, and management.
• Administration: Maintain guest records, process reservations, handle billing and payments, and perform other clerical duties.
• Problem Solving: Address and resolve guest complaints, ensure guest satisfaction, and provide general support and assistance as needed.
• Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure that guest rooms and facilities meet the hotel’s standards.
• Safety and Security: Monitor security activities in the front office area, report any suspicious activities, and ensure compliance with hotel policies and procedures.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred.
• Proficiency in using hotel management software and Microsoft Office suite.
• Excellent verbal and written communication skills.
• Ability to handle stress and stay organized in a fast-paced environment.
• Multilingual abilities are highly advantageous.

Working Conditions:

• The role requires long periods of standing and may include shift work, including evenings, weekends, and holidays.

Career Path: Front Office & Administrative Associates have opportunities for advancement within the hotel management hierarchy, potentially moving into roles such as Front Office Manager, Guest Relations Manager, or even General Hotel Manager with experience and further education.

This role is vital for creating a welcoming atmosphere and ensuring that guests have a memorable experience, thus contributing significantly to the overall success of the hotel.

SEND YOUR CV & COVER LETTER :

robrien@killaloehotel.ie

Job Summary:

Food & Beverage Associates are essential team members in the hotel’s dining and catering services. These positions may vary between full-time and part-time roles, typically heightened during peak tourism seasons. Associates are responsible for ensuring guests have enjoyable dining experiences by providing excellent food service and maintaining high standards of cleanliness and organization.

Key Responsibilities:

• Service Delivery: Assist in all aspects of the meal service, including setting up tables and buffets, taking orders, serving food and beverages, and clearing tables.
• Customer Interaction: Provide friendly, efficient, and accurate service to guests, addressing any questions or concerns with professionalism.
• Cleanliness and Hygiene: Maintain cleanliness in all areas of the restaurant, including back-of-house, kitchen areas, and dining spaces, adhering to health and safety regulations.
• Stock Management: Ensure that dining areas are fully equipped with necessary supplies and that food items are stocked as per the inventory requirements.
• Payment Handling: Process bill payments accurately and efficiently, ensuring all transactions are handled securely.
• Team Collaboration: Work collaboratively with kitchen and bar staff to ensure timely preparation and delivery of food and drinks.
• Compliance and Safety: Adhere to all company policies and procedures, focusing on safety and compliance standards during food handling and preparation.

Qualifications:

• Previous experience in food and beverage service or customer service is highly advantageous.
• Must possess or be willing to obtain food handling and safety certifications as required by local laws.
• Strong interpersonal and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work varied shifts, including weekends, evenings, and holidays.

Working Conditions:

• Food & Beverage Associates are often required to stand for long periods and may be exposed to various kitchen and weather conditions.
• The role includes frequent interaction with the public and handling of food and beverages.

Career Path: Seasonal positions offer valuable experience in the hospitality industry and can lead to opportunities for permanent employment or advancement to roles such as F&B Manager, Supervisor, or roles in hotel event management.

Additional Information: These seasonal roles are ideal for individuals looking for flexible work schedules and interested in gaining experience in the hospitality and service industry. They provide a dynamic work environment and the chance to work in various settings within the hotel’s food and beverage operations.

SEND YOUR CV & COVER LETTER :

robrien@killaloehotel.ie

Job Summary:

Housekeeping Associates are critical to maintaining the cleanliness and appearance of the hotel. These positions can be both full-time and part-time, depending on the hotel’s needs. Housekeeping Associates ensure that guest rooms and public areas are clean, tidy, and inviting at all times.

Key Responsibilities:

• Room Cleaning: Clean guest rooms according to hotel standards. Tasks include dusting, vacuuming, washing floors, cleaning bathrooms, and changing linens.
• Public Area Maintenance: Keep all public areas of the hotel, such as lobbies, hallways, and restrooms, clean and well-maintained.
• Laundry Service: Manage the washing, drying, and folding of hotel linens and towels.
• Supply Management: Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and mini bar items.
• Guest Interaction: Provide polite and professional interaction with guests when encountered. Address guest queries and report any issues to the management.
• Safety and Compliance: Follow all health and safety regulations, and use cleaning chemicals and equipment according to instructions.
• Lost and Found: Handle guests’ lost items according to hotel policies.

Qualifications:

• Previous housekeeping or cleaning experience is beneficial but not required.
• Ability to perform physically demanding work including lifting, bending, and long periods of standing or walking.
• Strong attention to detail and pride in providing a beautiful environment.
• Ability to work independently and as part of a team.
• Good communication skills and a friendly, responsive demeanor.

Working Conditions:

• The role may require flexible hours, including weekends and holidays.

Career Path:

Housekeeping Associates can advance to supervisory roles, such as Housekeeping Supervisor or Head Housekeeper. Further advancement might include positions in hotel maintenance management or facilities management.

Additional Information:

This role is suitable for individuals who have a keen eye for detail and enjoy providing a clean and welcoming environment. The position offers flexible hours and the opportunity to work as part of a dedicated team committed to providing excellent service and maintaining high standards of cleanliness.

SEND YOUR CV & COVER LETTER :

robrien@killaloehotel.ie